Senior Customer Program Manager

Mountain View, CAFull-TimeManagerProduct / Project

Skills

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What you’ll be doing:

  • Work collaboratively with sales and technical leads to divide and conquer both strategic and tactical actions with key accounts
  • Interface with assigned customers to distill requirements, requests, and issues into actionable tasks for the greater cross functional teams
  • Own weekly customer meetings, notes, presentations, and follow up on key programs
  • Communicate effectively with both internal and external senior managers to better understand customer needs and share learnings
  • Provide guidance on responses, deliverables, and proposals based on strong working relationships with assigned accounts
  • Tracks status to customer deliverables and take ownership of meeting and exceeding expectations
  • Develop and assemble customer facing technical / engineering content including: presentations, RFI and RFQ responses, and other customer-requested data or analysis

What you have:

  • Working knowledge of automotive and/or industrial product development cycles, supply chain interdependencies and commercial terms impacting revenue recognition
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Understanding of how to prioritize, escalate, and gain buy in from key stakeholders to quickly drive customer issues to effective resolutions
  • Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast growing automation.
  • Outstanding interpersonal skills, with the ability to influence customers at multiple levels with a desire and talent to collaborate with diverse and remote teams and resources
  • Analytical and process-oriented mindset
  • Three to five years of experience in business development/sales, automotive program management, account management or customer success
  • Willingness and ability to travel to support customers onsite, and to participate in frequent early morning meetings with customers based in European time zone

What's in it for you:

  • Be part of a fast-paced and dynamic team
  • Very competitive compensation and meaningful stock grants
  • Exceptional benefits: Medical, Dental, Vision, and more
  • Unlimited PTO: We care about results, not punching timecards

Job Summary

CompanyAeva
LocationMountain View, CA
TypeFull-Time
LevelManager
DomainProduct / Project