Business Systems Engineer – Billing & Revenue Systems
New York OfficeFull-TimeMid-levelSoftware Engineering
Your Mission @ Aircall
- Support day‑to‑day operations across Salesforce, CPQ and billing integrations: investigate data and process issues, run impact analysis, and propose pragmatic fixes that keep customers correctly billed and contracts correctly represented.
- Execute configuration changes and small enhancements in Salesforce and related tools (e.g. product/price updates, CPQ bundle changes, field permission adjustments, validation rules, workflows) under guidance from senior team members.
- Act as first‑line systems support for GTM and Finance stakeholders on topics like contract terms, discounts, payment schedules, invoicing anomalies, and subscription lifecycle edge cases—triaging what can be solved with configuration vs. what needs engineering work.
- Work from tickets and requests coming from Business Systems / Commerce Platform queues (e.g. Jira, Zendesk), ensuring they are clearly understood, well‑documented, and driven through to resolution with timely communication to requestors.
- Help maintain data quality and field ownership across key objects (accounts, subscriptions, contracts, products, pricing, billing terms) by applying agreed governance rules and escalating inconsistencies you discover in Salesforce ↔ Netsuite/ZAB/Celigo flows.
- Contribute to rollout of pricing and packaging changes (e.g. new SKUs, updated bundles, new countries/regions): update configuration, run validation checks in sandboxes, support UAT, and ensure changes are correctly reflected in downstream systems and invoices.
- Document processes and changes in a structured way (Confluence, internal docs, runbooks) so Support, Sales, and Finance teams can self‑serve, and engineering has a reliable history of decisions and implementation details.
- Support training and enablement for GTM and Finance users on new or updated processes (e.g. how to handle early renewals, how specific CPQ flows work, how to avoid common billing issues), often in partnership with senior Business Systems Analysts and Enablement teams.
- Collaborate with engineers on more technical work (e.g. Celigo flows, APIs, automation) by clarifying requirements, testing behavior end‑to‑end, and validating that technical changes match the intended business outcomes.
- Monitor operational health of your scope by leveraging existing dashboards and reports, helping identify recurring issues, process gaps, Removeor training needs and suggesting incremental improvements rather than one‑off fixes.
Must‑have
- 2+ years of experience in a Business Systems, RevOps, Billing Operations, or similar role working with commercial systems (ideally in SaaS / subscription businesses).
- Hands‑on experience with Salesforce as a power user or admin (creating/updating fields, page layouts, validation rules, basic automation; comfortable navigating standard objects and relationships).
- Exposure to at least one of: CPQ, billing, subscriptions, or financial integrations (e.g. Netsuite, ZAB (Zone Advance Billing), Celigo or similar) in a production environment.
- Strong analytical skills and attention to detail: you’re comfortable diving into records and logs to reconstruct what happened, and you naturally sanity‑check numbers when investigating issues.
- Clear, concise communication skills—you can explain system behavior to non‑technical stakeholders and translate business requests into precise changes or tickets.
- A process mindset: you look for patterns behind issues, not just one‑off fixes; you’re comfortable documenting steps and proposing small but meaningful improvements.
- Ownership and follow‑through: once you pick up a ticket or topic, you see it through, looping in the right people and closing the loop with stakeholders.
Nice‑to‑have
- Experience with Salesforce CPQ (products, price books, bundles, quote templates, subscription terms) and/or similar quote‑to‑cash tooling.
- Familiarity with integration platforms (e.g. Celigo, MuleSoft, Workato) or data flows between Salesforce and billing/ERP systems (Netsuite, ZAB (Zone Advance Billing), etc.).
- Prior exposure to billing operations or accounts receivable topics (invoice generation, credit notes, renewals, payment terms, collections) in collaboration with Finance teams.
- Comfort working with Jira / ticketing systems and participating in structured triage with Engineering or Business Systems teams.
- Experience in a product‑driven company where teams own both building and operating their systems and services.
- Ability to run simple data analyses (e.g. in Salesforce reports, spreadsheets, or BI tools) to support decisions and quantify impact.
