Key Responsibilities:
- Lead from the front:
- Own team quota attainment, forecast accuracy, and overall pipeline health
- Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans
- Maintain a strong in-office presence to drive pace, urgency, and accountability
- Drive AI adoption and customer outcomes:
- Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations
- Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience
- Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption
- Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve
- Raise the talent bar:
- Hire, develop, and retain high-performing sales talent
- Set clear standards for preparation, curiosity, execution, and follow-through
- Deliver direct coaching and make decisive performance calls when needed
- Operational excellence and pipeline discipline:
- Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection
- Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders
- Push for clarity on decision criteria, buying process, and next steps in every opportunity
- Hold the team accountable to accuracy, rigor, and speed
- Innovate and build for what’s next:
- Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation
- Challenge legacy ways of working and raise expectations for what great looks like
- Partner closely with Enablement, Marketing, Product, and Customer Success to improve outcomes
- Build a high-performance culture
- Foster ownership, urgency, learning, and resilience
- Serve as a culture carrier for the NYC office and broader sales organization
- Balance high expectations with trust, transparency, and investment in people
Key Qualifications:
- 4+ years of B2B sales experience, ideally with at least 2 years managing Account Executives as a Team Lead or People Manager (highly preferred but not a requirement)
- Proven ability to hit quota through teams in fast-moving environments
- Experience selling transformational or behavior-change solutions such as AI, SaaS, or workflow platforms
- Strong deal coaching and pipeline management skills
- Comfort getting deeply involved in deals when it matters
- Ability to multi-thread complex customer organizations and drive alignmentInnovative mindset and ability to adapt quickly to change
- Willingness to be in the office 4+ days per week and help build a strong local sales culture
