Your mission @ Aircall
- Own the “Growth for Small Businesses” product scope, driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions.
- Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion.
- Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion.
- Own every part of the product that impacts the small business lifecycle, including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery.
- Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one.
- Drive product-led improvements to reduce time-to-value, enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.
Your profile
- We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.
- 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product growth outcomes.
- Deep experience working on B2B SaaS products, ideally on growth, onboarding, or self-serve monetization domains.
- You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on user acquisition, retention, or expansion.
- You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap.
- You think clearly, communicate with precision, and know how to break down complex user journeys into actionable product plans.
- You are fluent in English (Spanish, Portuguese, or French is a plus).
