Head of Operations, Retail Funds
New York City, NYFull-TimeLeadOperations
Job Responsibilities
- Design, document, and run day-to-day fund operations (NAV/reporting, cash & custody, capital activity, compliance administration).
- Manage service providers (administrator, auditor, custodian, distributor/principal) and board deliverables; drive timely public reporting, TSRs, and related filings.
- Lead audit planning and execution; maintain PCAOB-grade controls and independence protocols.
- Oversee liquidity and repurchase calendars in coordination with portfolio and admin; ensure accurate shareholder servicing.
- Chair operating cadence with distributor for advertising review and sales enablement.
- Build and mentor a high-bar operations team; implement SOPs and risk controls.
Qualifications
- ‘40-Act expertise with 8+ years running operations for registered funds; fluent in board relations, filing calendars (N-CSR/N-PORT), TA flows, and quarterly repurchase offers.
- Track record leading audits, board cycles, and SEC filings with auditors.
- Strong vendor-management skills across admin, custodian, distributor, and counsel.
- Actively applying AI to gain leverage.
- Systems mindset; ability to create effective controls, run-books, and standard operating procedures.
- Ability to navigate ambiguity; excellent communication and relationship management skills with trustees and regulators.
