What You’ll Do (aka Responsibilities)
- Maintain a regular and consistent cadence of outreach with our customer base to ensure on-going customer engagement and high customer retention.
- Identify upsell business opportunities through open-ended questioning, product knowledge and consistent outreach, while collaborating with the customer success team. Coordinate Azul resources to ensure the highest level of customer engagement.
- Continually monitor customer satisfaction and renewal intent
- Develop customer quotes, manage customer data and renewal opportunities within Salesforce.com
- Understand and support our pricing & discounting practices for renewals and implement those practices to increase customer retention and decrease our annual contract value churn.
- Provide weekly renewals and churn forecasts, including communicating with leadership regarding the status of renewals and suggestions on mitigation of risk or maximizing customer retention.
- Maintain up-to-date knowledge of Azul competitive positioning in the marketplace
What You’ll Bring (aka Experience, Skills Education)
- BA/BS or equivalent preferred
- 7+ years successful renewal sales or sales experience
- Experience selling to IT departments, IT management is preferred, with knowledge of the software business. Java is a plus.
- Experience in SalesForce.com with opportunity management, maintaining and building pipeline, setting follow up tasks, running reports, and forecasting the renewals business
- Strong written and verbal communication skills and be able to clearly and effectively articulate Azul’s value and business practices
- Organized, detail and process oriented
- Self-starter with the ability to work effectively in a team environment
- Manage multiple tasks and use good judgment in resolving difficult issues
- Ability to coordinate Azul cross department resources to execute a complex sales strategy and retain customers
