Senior Sales Operations Analyst
Sao Paulo, BrazilFull-TimeSeniorCustomer Acquisition
Join Udemy. Help define the future of learning.
- Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
- Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
- Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
- Learn more about us on our company page.
About this role
- The ideal candidate will require a strong understanding and familiarity with SaaS sales operations organizations and advanced analytical experience. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth and scalable operations are to executing GTM strategy. You roll up your sleeves and thrive in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports into the Global Sales Operations team & we are actively building this team at Udemy - come help build the program!
What you'll be doing
- Optimize and effectively manage the use of Salesforce.com as the CRM platform for field teams globally. Own business process reengineering initiatives designed to efficiently capture daily and weekly inputs from the field teams.
- Focus on process and continuous improvement of core forecasting initiatives through automation and process enhancement within Salesforce.com.
- Optimize our existing dashboards and reports to best support the needs of the sales teams and key cross functional sales enabling teams including BusDev, Partner, Marketing, and Partner.
- Support analytical modeling for enhanced decision making and business performance analysis across all management levels.
- Build models to analyze, report, and present sales and operational data that is associated with customer pipeline, bookings forecasting, and sales productivity
- Analyze and report regional and segment performance and identify levers for driving revenue growth
- Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insights to the business.
- Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
- Work with regional sales operations teams to deconstruct issues and develop solutions that help meet financial and operational goals.
- Generate recommendations through ad hoc data retrieval and analysis from data management systems
- Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and remove bottlenecks.
- Optimize and effectively manage the use of Salesforce.com as the CRM platform for field teams globally. Own business process reengineering initiatives designed to efficiently capture daily and weekly inputs from the field teams.
- Focus on process and continuous improvement of core forecasting initiatives through automation and process enhancement within Salesforce.com.
- Optimize our existing dashboards and reports to best support the needs of the sales teams and key cross functional sales enabling teams including BusDev, Partner, Marketing, and Partner.
- Support analytical modeling for enhanced decision making and business performance analysis across all management levels.
- Build models to analyze, report, and present sales and operational data that is associated with customer pipeline, bookings forecasting, and sales productivity
- Analyze and report regional and segment performance and identify levers for driving revenue growth
- Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insights to the business.
- Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
- Work with regional sales operations teams to deconstruct issues and develop solutions that help meet financial and operational goals.
- Generate recommendations through ad hoc data retrieval and analysis from data management systems
- Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and remove bottlenecks.
What you’ll have
- 3-5+ years professional experience for a Tech or SaaS company
- 2-4+ years experience in Sales Operations or Finance
- Experience working closely with senior sales operations leaders in a SaaS B2B business
- High degree of proficiency with Salesforce.com and Workday
- Advanced knowledge of MS Excel, Google Sheets, and SQL
- Motivated self-starter, proactive and action-oriented
- Ability to develop new ideas and creative solutions
- Advanced problem-solving skills for complex issues
- Ability to simplify complex results in a clear, concise and data driven manner that encourages action
- Excellent written and verbal communication skills
- 3-5+ years professional experience for a Tech or SaaS company
- 2-4+ years experience in Sales Operations or Finance
- Experience working closely with senior sales operations leaders in a SaaS B2B business
- High degree of proficiency with Salesforce.com and Workday
- Advanced knowledge of MS Excel, Google Sheets, and SQL
- Motivated self-starter, proactive and action-oriented
- Ability to develop new ideas and creative solutions
- Advanced problem-solving skills for complex issues
- Ability to simplify complex results in a clear, concise and data driven manner that encourages action
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience preparing results and reports for senior business leaders
- Highly organized and detail focused, have multi-tasking skills, and efficient in ambiguous situations
- Ability to consistently meet deadlines, and provide well-vetted analysis and business recommendations
- Experience with statistical tools such as R or a working knowledge of programming languages like Python is a plus
- Background working with, and supporting, field facing organizations
- Experience preparing results and reports for senior business leaders
- Highly organized and detail focused, have multi-tasking skills, and efficient in ambiguous situations
- Ability to consistently meet deadlines, and provide well-vetted analysis and business recommendations
- Experience with statistical tools such as R or a working knowledge of programming languages like Python is a plus
- Background working with, and supporting, field facing organizations
- At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
Our Benefits Start with U
- Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
- At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
