At DevRev, we’re building the future of work with Computer – your AI teammate.
- Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.
- How?
Extensions for your teams and customersComputer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.
- This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.
- We call this Team Intelligence. It’s why DevRev exists.
- Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.
Job Description
- In Customer Advocacy At DevRev, you will play a crucial role in fostering a customer-centric culture within the organization. This position requires a passion for customer advocacy & marketing, content creation, excellent communication skills, and the ability to collaborate across various teams.
Identify Strategic Priorities
- Determine key areas for customer engagement and target audiences.
- Collaborate with the Customer Success team to analyze user data and identify customer champions and detractors.
Innovative Engagement Approaches
- Utilize usage metrics and automation to engage customer champions and address detractors.
- Plan and execute innovative approaches through social, events, webinars, press engagements, and conferences to maximize impact.
- Build our Community Engagement plan and ensure ongoing engagement across our own and other community forums enhance DevRev's reach and presence.
Create and lead Customer Recruitment Strategies
- Develop and implement strategies to recruit and nurture customer advocates.
- Drive revenue growth by strategically engaging with customers to increase user adoption.
- Create and drive incentive strategies that provide customer’s opportunities to expand their own reach and enrich themselves professionally.
Build scalable ways to engage with and across customer groups:
- Grow user reviews and manage a scalable reference program.
- Collaborate with the Marketing team to develop compelling messaging and leverage modern ways to generate content that resonates in the market.
- Develop and curate experience surveys to gather valuable feedback to drive improvements in customer experience.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in a customer advocacy or customer success role.
- Strong communication and interpersonal skills.
- Ability to analyze customer feedback and derive actionable insights.
- Familiarity with product development processes is a plus.
- Strong understanding of the go-to-market function.
- Passion for creating exceptional customer experiences.
Culture
- The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
- That is DevRev!
