At DevRev, we’re building the future of work with Computer – your AI teammate.
- Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.
- How?
Extensions for your teams and customersComputer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.
- This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.
- We call this Team Intelligence. It’s why DevRev exists.
- Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.
Responsibilities
- Own and resolve complex production bugs in frontend (ReactJS) services.Lead root cause analysis (RCAs), contribute to postmortems, and take part in service health reviews.
- Collaborate with service owners and support teams to deliver small features and config-based enhancements.
- Influence system design reviews and advocate for debuggability and observability.
- Participate in code reviews and enforce engineering best practices.
- Mentor and coach mid-level engineers and interns, supporting their onboarding, technical growth, and adoption of debugging/debug-readiness practices.
- Post Month 6: Actively resolve production incidents and participate in retrospectives.
- Contribute to authoring and maintaining L3 engineering playbooks focused on systematic debugging using logs and observability tools.
- Drive AI-assisted productivity adoption across the team (e.g., Cursor, Claude).
Qualifications
- 1-3 years of software engineering experience.
- Strong in ReactJS and working proficiency in the other.
- Mandatory:
- Hands-on coding experience with active contribution to production systems.
- Prior experience in Sustenance Engineering, L4 engineering, Customer Engineering, or equivalent support-focused engineering teams.
- Strong debugging, logging, and observability mindset for distributed systems.
- Experience writing postmortems, service health assessments, and reliability reports.
- Familiar with tools like Grafana, Datadog, Kibana, or similar.
- Demonstrated mentorship experience – coaching engineers, leading pairing sessions, and creating knowledge-sharing material.
- Hands-on coding experience with active contribution to production systems.
- Prior experience in Sustenance Engineering, L4 engineering, Customer Engineering, or equivalent support-focused engineering teams.
Culture
- The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
- That is DevRev!
