At DevRev, we’re building the future of work with Computer – your AI teammate.
- Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.
- How?
Extensions for your teams and customersComputer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.
- This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.
- We call this Team Intelligence. It’s why DevRev exists.
- Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.
Why Voice Matters at DevRev
- Voice is emerging as one of the most powerful input modalities for Computer — DevRev’s AI workspace for capturing knowledge, taking action, and accelerating work across the enterprise.
Voice strengthens Computer by enabling
- High-ROI automation in high-cost voice channels
- Voice → Action: converting spoken insights directly into updates, tasks, and decisions
- Voice → Memory: capturing calls and meetings as structured knowledge objects
- Voice → Reach: allowing Computer to be used in more contexts — calls, shop floors,
- cars, and live environments
- As a Senior Product Manager for Voice, you will shape this emerging surface area and integrate it deeply into Computer’s Memory, AirSync, and Agent ecosystem.
What You’ll Drive
- Voice Product Strategy & Discovery
- Lead product discovery for voice across internal and customer-facing workflows.
- Conduct outside-in market intelligence across:
- Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)
- Product verticals (support, sales, success, onboarding, internal ops)
- Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)
- Identify the verticals and regions with the fastest path to adoption and ROI.
- Voice → Agent → Human Workflow Design
- Define seamless continuity between voice interactions and in-app experiences. Design robust handoff patterns between AI agents and human agents, ensuring:
- Accurate intent detection Clear thresholds for escalation
- Preservation of real-time context
- Safe and reversible actions
- Full auditability and traceability within Computer
- Go-to-Market Partnership
- Work closely with Sales, Solutions, and Customer Success to:
- Identify where voice capabilities have the highest commercial leverage
- Shape demos, narratives, and customer value stories
- Support PoCs with measurable outcomes
- Continue to develop packaging, pricing, and launch readiness for voice capabilities
- Roadmap Ownership & Technical Depth
- Own the roadmap for Voice across capture, interpretation, and action layers.
- Collaborate with engineering to develop reusable components and infrastructure.
- Ensure voice becomes a first-class surface in Computer — not a parallel product, but fully integrated into our knowledge graph and agent ecosystem
- Lead product discovery for voice across internal and customer-facing workflows.
- Conduct outside-in market intelligence across:
- Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)
- Product verticals (support, sales, success, onboarding, internal ops)
- Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)
- Identify the verticals and regions with the fastest path to adoption and ROI.
- Industry verticals (ecommerce, fintech, telco, logistics, SaaS, etc.)
- Product verticals (support, sales, success, onboarding, internal ops)
- Regional factors (ASR performance, regulatory requirements, telephony norms in NA/EU/APAC)
- Define seamless continuity between voice interactions and in-app experiences. Design robust handoff patterns between AI agents and human agents, ensuring:
- Accurate intent detection Clear thresholds for escalation
- Preservation of real-time context
- Safe and reversible actions
- Full auditability and traceability within Computer
- Accurate intent detection Clear thresholds for escalation
- Preservation of real-time context
- Safe and reversible actions
- Full auditability and traceability within Computer
- Work closely with Sales, Solutions, and Customer Success to:
- Identify where voice capabilities have the highest commercial leverage
- Shape demos, narratives, and customer value stories
- Support PoCs with measurable outcomes
- Continue to develop packaging, pricing, and launch readiness for voice capabilities
- Identify where voice capabilities have the highest commercial leverage
- Shape demos, narratives, and customer value stories
- Support PoCs with measurable outcomes
- Continue to develop packaging, pricing, and launch readiness for voice capabilities
- Own the roadmap for Voice across capture, interpretation, and action layers.
- Collaborate with engineering to develop reusable components and infrastructure.
- Ensure voice becomes a first-class surface in Computer — not a parallel product, but fully integrated into our knowledge graph and agent ecosystem
Metrics & Measurement
- Define and track the success metrics for Voice, including:
- Quality metrics — accuracy, latency, safety, action correctness
- Outcome metrics — automation impact, time saved, adoption growth
- Experience metrics — continuity of handoff flows, user satisfaction
- Quality metrics — accuracy, latency, safety, action correctness
- Outcome metrics — automation impact, time saved, adoption growth
- Experience metrics — continuity of handoff flows, user satisfaction
What Success Looks Like
- Voice capabilities adopted across key workflows and customer segments
- Material increase in Computer adoption driven by voice-first capture and actions
- High-impact PoCs demonstrating clear, quantified ROI
- Noticeable reduction in manual conversational follow-up or data entry work
What We’re Looking For
- Must-haves
- 5–8+ years of PM experience in AI, SaaS, or highly technical products
- Experience with voice, ASR, NLU, or conversational AI systems
- Demonstrated ability to drive execution across engineering and cross-functional teams
- Strong skills in customer discovery, PoCs, and writing clear product specifications
- Nice-to-haves
- Experience with telephony or CCaaS ecosystems
- Background in LLMs, agentic workflows, or real-time systems
- 5–8+ years of PM experience in AI, SaaS, or highly technical products
- Experience with voice, ASR, NLU, or conversational AI systems
- Demonstrated ability to drive execution across engineering and cross-functional teams
- Strong skills in customer discovery, PoCs, and writing clear product specifications
- Experience with telephony or CCaaS ecosystems
- Background in LLMs, agentic workflows, or real-time systems
Culture
- The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
- That is DevRev!
