AI Solutions Architect/AI Integration Consultant
Remote (US/Ontario Canada) Full-TimeLeadAI / Data Science
Intro
- Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment. Handling billions of monthly interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents think, act, and improve — delivering better customer experiences and scalable business impact.
- We are tackling a $400B+ market opportunity, and we’re assembling a world-class team to help us get there. We are seeking a dedicated Solutions Architect/Implementation Engineer Consultant to join our dynamic team. As a Solutions Architect, you will play a critical role in the successful deployment and configuration of our projects, working closely with clients to understand their needs and requirements. This role requires a combination of technical expertise, customer-centric approach, and problem-solving skills to ensure smooth implementation and customer satisfaction.
About the Role
- As an Implementation Engineer at Forethought, you’ll play a key role in helping our customers transform their support operations through AI. Acting as both a technical consultant and solution builder, you’ll partner closely with enterprise customers to understand their unique workflows, identify opportunities for automation, and design intelligent solutions powered by large language models (LLMs).
- You’ll lead implementations end-to-end — from discovery and design to deployment and optimization — ensuring each customer achieves meaningful outcomes and measurable value from Forethought’s AI platform. This role is ideal for those who are passionate about combining technical problem-solving, AI innovation, and customer collaboration to shape the future of customer support.
What You'll Be Doing (Responsibilities):
- Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform.
- Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value.
- Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem.
- Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value.
- Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap.
- Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery.
- Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results.
- Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery.
- Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle.
- Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.
Who You Are (Requirements):
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
- Strong understanding of software deployment methodologies, system integration, and configuration best practices.
- Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
- Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs
- Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
- Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
- Experience with Sentry, Kibana or other error logging tools preferred.
- Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients
What You Get
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low ego company culture that is obsessed with feedback and helping each other grow
- A distributed team, with a flexible approach to work that allows you to choose how you best work
- Health Insurance
- Paid maternity, paternity & parental leave
- Company wide wellness day
- If you are passionate about leveraging technology to drive positive change and thrive in a client-facing role, we want to hear from you! Apply now to join our team and help us deliver exceptional solutions to our clients.
- The salary range, $100,000-$140,000, reflects the target for new hire base salaries; final offers are tailored to the candidate's specific location, years of experience, and job-related competencies.
