Customer Experience Analyst
Garden Grove, CAFull-TimeMid-levelAnalyst
Skills
About Harbinger
- Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
What You'll Do
- CX Execution & Tracking
- Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs.
- Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through.
- Coordinate with internal teams and dealers to collect required forms, data, and feedback.
- Voice of the Customer (VOC) & Reporting
- Administer VOC programs (e.g., surveys, feedback collection, dealer inputs).
- Analyze customer feedback, service data, and delivery metrics to identify trends and issues.
- Produce regular CX reports and dashboards for internal stakeholders.
- Operational Support
- Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates.
- Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager.
- Support continuous improvement efforts through data, insights, and execution support.
- Documentation & Enablement
- Maintain CX-related documentation, playbooks, and reference materials.
- Support training and onboarding efforts by ensuring materials are current and accessible.
Who You Are
- 2–4+ years in Customer Experience, Operations, Analytics, or similar roles.
- Strong analytical and organizational skills with attention to detail.
- Comfortable working with data, trackers, and reporting tools.
- Clear written and verbal communication skills.
Preferred Qualifications
- Experience in automotive, logistics, fleet, hardware, or operationally complex environments.
- Familiarity with CX tools, CRM systems, or survey platforms.
- Experience supporting cross-functional operational initiatives.
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
