What You'll Do
- Execute and maintain operational procedures that will support the Global Expansion team.
- Support Hub Leaders with operational guidance, documentation, and issue resolution.
- Track operational tasks, deadlines, and follow-ups across Hubs.
- Prepare operational updates and escalate risks or issues as needed.
- Support office operations, equipment needs, and regional logistics.
- Coordinate logistics for Hub-related gatherings, trainings, or special events.
- Support ongoing budgeting processes, including budget tracking and variance monitoring.
- Coordinate contractor payments, reimbursements, and invoicing in partnership with Finance.
- Ensure timely and accurate processing of financial documentation.
- Maintain operational records required for compliance and audits.
- Assist with financial audits and operational reviews.
- Ensure operations align with established financial, legal, and reporting standards.
- Coordinate contracting workflows for Global contractors and Field Agencies.
- Maintain records of contracts, renewals, and operational agreements.
- Serve as the primary operational point of contact for Hub-related IT and systems requests.
- Administer access to approved tools and platforms, including onboarding and offboarding.
- Coordinate submission, tracking, and resolution of IT tickets impacting Hub staff and contractors.
- Maintain accurate records of system access, permissions, and tool assignments.
- Ensure systems and tools are used in alignment with organizational security standards.
- Partner with the Hub Performance & Impact Manager to ensure operational data is available for reporting.
- Document standard operating procedures to support scalable Hub operations.
- Identify gaps where established standards or processes do not exist and escalate appropriately.
Skills Needed to Succeed
- Strong attention to detail with high accountability and follow-through.
- Ability to manage administrative, financial, and systems-related processes across multiple regions.
- Comfortable coordinating IT requests, tools access, and onboarding/offboarding workflows.
- Strong verbal and written communication skills.
- Ability to manage competing priorities in a fast-paced, distributed environement.
- High school diploma or GED.
- Bachelor’s degree in Business Administration, Operations, Finance, or a related field preferred.
- 3-5 years of experience in operations, program administration, or financial coordination.
- Experience supporting budgets, payments, contracting, and audits in a global or multicultural context.
