Intro
- At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
- The <LOB>-Lead Program management is the single-threaded owner for LOB-wide program execution, delivery governance, and operational excellence.
- This role partners directly with the VP (LOB Leader) and Senior Directors to translate strategy into executable roadmaps, ensure predictable delivery of business-critical initiatives, and build a high-performance Program Management organization within the LOB
Have you got what it takes?
- 14-20 years of experience in IT industry with 8+ years of experience in hard core Software Development Project & Program management Strong understanding of project management methodologies, tools, and techniques Proven track record of successfully managing multiple projects and initiatives simultaneously.
- Strong understanding of project management methodologies, tools, and techniques
- Proven track record of successfully managing multiple projects and initiatives simultaneously.
- Strong understanding of project management methodologies, tools, and techniques
- Proven track record of successfully managing multiple projects and initiatives simultaneously.
- Partner with VP and Sr. Directors to translate business and technology strategy into integrated LOB roadmaps and execution plans
- Own end-to-end portfolio management: intake, prioritization, sequencing, capacity alignment, and trade-off management
- Ensure strategic initiatives are resourced, sequenced, and governed appropriately to maximize business impact
- Design and institutionalize LOB-wide governance covering charters, success metrics, integrated planning, dependency management, executive reviews, and escalation paths
- Establish a strong execution cadence with predictable reporting, risk surfacing, and drive decision forums
- Continuously improve PMO maturity across delivery predictability, execution quality, and cross-workstream coordination
- Act as the primary execution partner to Workstream leaders (Sr. Directors and Directors) , enabling faster decisions through clear options, risk assessments, and data-driven trade-offs
- Proactively help PMs to manage cross-workstream risks, capacity constraints, and architectural dependencies to keep large, multi-team programs stable, aligned, and outcome-focused
- Directly manage and mentor Program Managers aligned to each workstream
- Build a high-performance PM culture with clear expectations on:
- Ownership
- Outcome orientation
- Stakeholder partnership
- Coach PMs on advanced skills:
- Complex delivery models
- Executive communication
- Financial and risk management
- Drive career development, succession planning, and capability uplift within the PM community
- Ownership
- Outcome orientation
- Stakeholder partnership
- Complex delivery models
- Executive communication
- Financial and risk management
- Apart from Delivery partner with VP to assist on program budgeting, vendor/partner engagement, capacity optimization, and re-prioritization, ensuring investments remain aligned to the highest business-value initiatives (Capitalization, Cost-AWS & Others..)
- Define and track LOB-level execution KPIs (delivery predictability, milestone health, risk trends, resource utilization) and provide executive-ready insights to drive timely leadership decisions on risks, trade-offs, and funding shifts
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
- At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
