Senior Manager, Home Sales Advisors
Miami, Florida, United StatesFull-TimeManagerCustomer Acquisition
About the Role
- Lead and scale a high-performance acquisition team to drive pipeline, conversion, and customer experience across our Sales and Support motions. You combine builder mentality with rigorous, data-driven execution and hands-on coaching to deliver results in a fast-paced, change-heavy environment.
- This is an opportunity to lead an impactful team of Acquisition Experience Partners through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers, sellers, partners) that we serve on a monthly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability.
What You’ll Need
- Minimum 8 –10+ years in sales or revenue operations, including 3–5+ years leading managers and/or larger IC teams; proven track record of meeting and exceeding targets.
- Data-driven leader with mastery of sales KPIs and CRM/reporting workflows; comfortable running business reviews and coaching from the numbers.
- Demonstrated ability to scale outbound and inbound motions while maintaining quality and compliance in competitive/regulated markets.
- Exceptional communication, influence, and stakeholder management across executives and cross-functional partners.
- Strong program/project management skills; and thrives in a fast-paced, evolving environment with shifting priorities.
What You’ll Do
- Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers.
- Own team KPIs (e.g., contacts, conversion rate, revenue, CSAT/NPS) and establish mechanisms to inspect inputs and outputs daily/weekly/monthly.
- Build, mentor, and performance-manage a multi-layer team; hire and develop talent, including future people leaders.
- Partner cross-functionally (Marketing, Product, Ops, Pricing/Finance) to refine playbooks, launch pilots, and scale proven motions.
- Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate.
- Monitor daily/weekly/monthly key metrics including both inputs and outputs.
- Weigh decisions and work closely with team managers to improve processes with consideration for both the customer experience and our bottom line.
- Identify and shine a light on operational seams that negatively impact the customer experience.
Compensation:
- Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
- #LI-LS
