Key Responsibilities:
- Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
- Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
- Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
- Installation of network device hardware including switches, firewalls, load-balancers and security appliances
- Installation of hardware on storage devices including DAS and NAS arrays
- Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
Qualifications:
- Minimum 2-years experience working in a data center environment or equivalent technology background
- Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
- Minimum 2-years experience in a customer service-oriented position preferred
- High School Diploma or equivalent is required
- Strong understanding of storage RAID configurations and requirements
- Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
- Must be able to lift 50 lbs. overhead
