Incident Manager II - IN ( Night Shift )
India - GurgaonFull-TimeManagerOther
Skills
Job Description:
- The Incident Manager will be responsible for leading/managing the lifecycle of all high – priority incidents, unplanned interruptions, service degradations, and failures in IT services while minimizing impact on business operations and ensuring service restoration
- Ensure incidents are correctly logged, prioritized, categorized, and provide updates on incident status, impacts, resolution progress, and post-incident summaries.
- Collaborate and coordinate with technical support teams and relevant business units to ensure efficient incident resolution.
- Facilitate war room sessions and incident bridges for critical issues.
- Work closely with problem management to transition incidents into problem
- Analyse incident trends and make recommendations for changes to minimize repeat incidents.
- Ensure adherence to ITIL practices and continuous improvement of incident management.
Skills:
- Strong problem-solving and analytical skills.
- Multi-tasking
- Excellent verbal and written communication.
- Ability to manage stress and handle complex situations effectively.
- Strong leadership with a focus on teamwork and collaboration.
- Proficiency in incident management tools and platforms (e.g., ServiceNow, Jira).
Work Environment:
- This role may require on-call availability and flexibility to manage incidents outside regular business hours.
- Ability to work under pressure in a high-paced and dynamic environment.
