Who we are
- Shape a brighter financial future with us.
- Together with our members, we’re changing the way people think about and interact with personal finance.
The role
- Retail Loan Officers (RLOs) are key drivers of SoFi Lending Corp.’s mortgage sales organization. RLOs are responsible for delivering an exceptional, end-to-end customer experience by guiding members through the mortgage origination process and providing a modern, transparent alternative to the traditional mortgage experience.
What you’ll do
- Evaluate initial loan applications and supporting documentation to assess creditworthiness and repayment ability
- Perform preliminary analysis of applicants’ credit, income, and assets, communicating initial eligibility and next steps clearly to the customer
- Communicate key origination timelines, product options, pricing, and underwriting requirements throughout the loan lifecycle
- Proactively engage with applicants through outbound communication to obtain required documentation and ensure timely progression from application to funding
- Clearly communicate loan status updates, conditions, approvals, and/or declinations to ensure customers are informed at every stage
- Coordinate with realtors, builders, mobile notaries, and other third-party partners to support a smooth transaction
- Manage the loan process to ensure timely and accurate delivery of disclosures, re-disclosures due to changed circumstances, and closing documentation
- Continuously enhance sales effectiveness and customer experience through ongoing training and development
- Maximize monthly funded loan volume while maintaining quality and compliance standards
- Manage and convert a pipeline of centrally provided leads while delivering a high-touch, consultative retail experience
What you’ll need
- Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process
- Driven by high performance in a high expectation commission environment
- Strong verbal and written communication skills
- Industry leading pipeline management skills
- Background or previous experience in financial services and sales in an inbound or outbound call center
- Solid time management skills and the ability to prioritize activities
- Ability to establish and maintain working relationships with team members
- Must be computer literate with above average proficiency in MS Office and internet skills
- Strong Communication skills including communicating clearly and effectively both verbally and in writing
- Ability to learn and navigate multiple systems / applications / workflows
- Ability to exhibit grace under pressure, while successfully navigating stressful work assignments or situations efficiently and effectively
- Ability to meet critical deadlines under stressful conditions
- Self-motivated and able to work independently
- Able to move between tasks and duties quickly and efficiently
- Excellent organizational skills
- Excellent prioritization and time management skills
Nice to have
- Two to four (2-4) years of successful origination of loans; residential mortgage loan experience preferred but not required.
- Strong knowledge of federal, state and/or regulatory requirements of mortgage lending
- Overall good knowledge and understanding of mortgage product, pricing and underwriting guidelines
- Consultative sales skills in a mortgage sales organization
- High volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail
- Any individual state mortgage licensing is considered a plus
- Ability to obtain and maintain individual state license(s) and SAFE act compliance
Why you’ll love working here
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Fully stocked kitchen (snacks and drinks)
