Responsibilities
- Onboard custom contracts into our billing systems with precision and accuracy.
- Develop and manage scalable billing and collection processes for complex agreements.
- Establish auditable onboarding processes for both new and existing users.
- Collaborate with internal teams to refine processes and proactively anticipate business needs.
- Work closely with account managers to address user inquiries regarding onboarding and billing.
- Act as an advocate for customers by sharing feedback with internal stakeholders to drive system improvements.
- Contribute to ongoing process enhancements to optimize operations.
Qualifications
- 5+ years of experience in client-facing roles, such as customer success, consulting, or account management. Demonstrated ability to lead technical discussions and influence outcomes effectively. Detail-oriented with a keen understanding of the broader impact of transactions. Strong analytical skills with a talent for navigating data to identify solutions. Excellent organizational and time management abilities. Proven ability to work effectively with a diverse range of individuals, both internally and externally. Adaptability in a fast-paced, high-growth environment. Comprehension of process impacts on customers and financial outcomes. Familiarity with the payments industry is advantageous. Experience with GSuite, Excel, and large datasets; knowledge of SQL is beneficial. Background in project management or consulting with a cross-functional approach. A builder's mindset, open to questioning assumptions and exploring innovative ideas. Passion for learning and problem-solving through infrastructure and automation.
- 5+ years of experience in client-facing roles, such as customer success, consulting, or account management.
- Demonstrated ability to lead technical discussions and influence outcomes effectively.
- Detail-oriented with a keen understanding of the broader impact of transactions.
- Strong analytical skills with a talent for navigating data to identify solutions.
- Excellent organizational and time management abilities.
- Proven ability to work effectively with a diverse range of individuals, both internally and externally.
- Adaptability in a fast-paced, high-growth environment.
- Comprehension of process impacts on customers and financial outcomes.
- Familiarity with the payments industry is advantageous.
- Experience with GSuite, Excel, and large datasets; knowledge of SQL is beneficial.
- Background in project management or consulting with a cross-functional approach.
- A builder's mindset, open to questioning assumptions and exploring innovative ideas.
- Passion for learning and problem-solving through infrastructure and automation.
- 5+ years of experience in client-facing roles, such as customer success, consulting, or account management.
- Demonstrated ability to lead technical discussions and influence outcomes effectively.
- Detail-oriented with a keen understanding of the broader impact of transactions.
- Strong analytical skills with a talent for navigating data to identify solutions.
- Excellent organizational and time management abilities.
- Proven ability to work effectively with a diverse range of individuals, both internally and externally.
- Adaptability in a fast-paced, high-growth environment.
- Comprehension of process impacts on customers and financial outcomes.
- Familiarity with the payments industry is advantageous.
- Experience with GSuite, Excel, and large datasets; knowledge of SQL is beneficial.
- Background in project management or consulting with a cross-functional approach.
- A builder's mindset, open to questioning assumptions and exploring innovative ideas.
- Passion for learning and problem-solving through infrastructure and automation.
