Who we are
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.
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See yourself at Twilio
- Join the team as our new Sales Support Specialist role in Japan
Responsibilities
- In this role, you’ll:
- Assist with Pricing and Deal workflowsPrepare Pricing and Deal Structure, use and master internal pricing toolsOrder Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correctQuote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
- Oversee and maintain CRM recordsAccount Data/Ownership queries: Account consolidation, SID movements Updating account, opportunity, contact, and lead level data
- Be an Internal liaison: For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix.Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.
- Provide Customer support: Willingness and ability to hop on customer calls along with an AE to:Explain and present on aspects related to abovePreparation for sales meetings and conducting AE research (<10% of time)
- Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them
Qualifications
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Business Level English, and native level Japanese, speaking, reading and writing
- 2+ years of sales, customer success, or account management experience
- Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
- You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Knowledge in SaaS/PaaS/CPaaS and telecom is a plus
- Capable to utilize IT Tools, including Groupware/Collaborative software, Productivity tools and SFA/CRM/MA is plus
- Bachelor's Degree or equivalent years of experience required.
Location
- This role will be remote and based in Japan.
Travel
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
- We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
- So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
