What You'll Do
- Create and update Managed Services (post-implementation) contracts (SOWs and Change Orders) that address customer needs and ensure alignment with Veeva policies and processes
- Manage contract-related processes – from initial request and customer communication to final execution – to ensure timely and compliant contracts
- Coordinate the contributions of contributing team members (i.e., Professional Services, Managed Services, SEMs, as needed)
- Generate the customer contract and manage workflow through the contracting process (i.e., draft, review, approval, execution, staffing)
- Format, proofread, and edit the contracts for accuracy, clarity, readability, and compliance with Veeva policies
- Maintain contract templates and processes for the timely and effective completion of Statements of Work, Change Orders, and related contracts
- Proactively manage a workload that includes responsibility for multiple contracts and other tasks, as required, in a dynamic, deadline-driven environment
- Ensure all contract timelines are met
Requirements
- Bachelor’s degree or equivalent relevant work experience
- 2+ years of experience supporting contract development and/or contract operations in a dynamic, B2B environment
- Strong attention to detail and accuracy; expert formatting, editing, and proofreading skills
- Exceptional organizational, project, and time management skills
- Able to effectively prioritize activities and work successfully under time-sensitive deadlines
- Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint)
- Self-motivated and self-managed, with an ownership mentality
- Team player, able to work both collaboratively and independently
- Excellent written and verbal communication skills in English
Nice to Have
- Experience in life sciences and/or SaaS technology
- Understanding of Veeva Vault
- Demonstrated proficiency in utilizing contract management systems
