What You'll Do
- Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
- Executive support as needed
- IT account and asset management for onboarding/offboarding of employees
- Diagnosis and repair of end-user devices
- IT ticket management
- Resolution of escalated technical IT matters
- Manage and deploy corporate PCs/Macs
- Support company events
- Support conference room hardware (Zoom Rooms) setups and troubleshooting
- Coordinate warranty repairs
- Maintain business relationships with local vendors, which requires the ability to lead recurring meetings in Japanese
- Ship, recycle, and dispose of devices
- Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
- Participate in staffing the Virtual Walk-up (open Zoom Room) for end users that need help
- Provide occasional on-call weekend support
- Look for ways to improve current processes and make suggestions on improvements
Requirements
- Finished formal education in Computer Science/Information Technology or related discipline, or 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles
- Professional Proficiency Japanese / Intermediate English skills
- Experience in supporting Microsoft Windows, Mac OS, G Suite and Office365
- Can troubleshoot hardware/software issues for Windows and Apple devices
- Shows a history of giving excellent customer service and focus
- Highly motivated individual with experience getting things done in a fast-paced environment
- Able to travel within APAC region
- Eligibility of employment in your location (no VISA sponsorships)
Nice to Have
- ITIL, CompTIA, and/or Microsoft certifications
- Knowledge with general IT security controls and best practices
- Experience documenting IT applications and training users
- Cisco Meraki knowledge
- Knowledge of asset management best practices
- Previous experience with cloud/SaaS and/or virtualization technologies
