What You’ll Do
- Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions to support clinical trial data and content management needs at small to global Sponsors, CROs and Academic Research Centers
- Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
- Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
- Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
- Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
Requirements
- 8+ years of experience working with or for organizations in life sciences or healthcare
- Direct system implementation experience either as a consultant or IT representative
- Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
- Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
- Knowledgeable in life sciences compliance and computer systems validation requirements.
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
- Typical travel is 25% but can be up to 50%
- Lives or able to work in Central or Eastern time zone
Nice to Have
- Direct experience with systems such as Veeva Vault, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, NextDocs, Greenphire or Shared Investigator Portal (SIP) Documentum, SharePoint, other clinical technologies
- Consulting experience, working with a major system integrator or software vendor in services delivery management and/or systems implementation
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $80,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
