What You’ll Do
- Troubleshoot critical customer reported issues in the Vault CRM products
- Fix bugs in the Vault CRM code
- Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful
- Build tools to help with fixing and troubleshooting product issues
- Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
- Identify problems that may impact multiple customers
- Help mentor junior engineers
Requirements
- 5+ years of experience in software support or sustaining role for Enterprise products
- Experience with backend development with Java
- Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, , C#, Swift and Objective-C
- Hands-on experience with SQL querying and working with data
- Exceptional analytical and problem-solving skills
- Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
- Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
- Ability to technically collaborate with product engineers while troubleshooting customer escalations
Nice to Have
- Python scripting
- Experience with AWS
- Experience with Vault CRM / Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $110,000 - $220,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
