Account Manager - Retention & Growth
Herlev, Capital Region of Denmark, DenmarkFull-TimeManagerCustomer Acquisition
Why Verifone
- For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
- Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
- Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
We’re looking for a proactive and customer focused Account Manager - Retention & Growth to join our team in Herlev. This role is ideal for someone who excels at nurturing existing customer relationships, reducing churn, and identifying opportunities to expand account value.
- You’ll be responsible for managing the day-to-day contact with a large number of SMB customers, ensuring they remain engaged, satisfied, and supported while also spotting opportunities to upsell, cross sell, and drive incremental revenue. This is a great opportunity for someone who enjoys a blend of relationship management and commercial sales activity.
Key Responsibilities
- Daily phone and email contact to a large number of new and existing SMB customers to maximise retention and minimise churn
- Proactively engage customers to understand their needs, challenges, and future plans
- Identify upsell and cross sell opportunities that align with customer goals and Verifone’s product suite
- The role includes several administrative back-office tasks
- Conduct regular account reviews to ensure customers are realizing full value from our solutions
- Develop tailored proposals and negotiate commercial terms with key decisionmakers
- Collaborate with marketing, product, and sales teams to enhance customer engagement strategies
- Act as the customer advocate internally, ensuring a seamless and positive experience across all touchpoints
Skills and Experience We Desire
- Proven experience in account management, customer retention, or a hybrid sales/relationship role
- Strong commercial mindset with the ability to identify and close upsell opportunities
- Exceptional communication and relationship building skills
- Highly self-motivated, organized, and disciplined in managing a customer portfolio
- Comfortable working independently in a dynamic, fast paced environment
- Fluency in Danish and strong proficiency in English
- A customer centric approach with a passion for delivering value and solving problems
Our Commitment
- Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
