Senior IT Operations Specialist

Toronto, ONFull-TimeSeniorOperations

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You will…

  • - Lead IT Operations at Waabi, fostering a collaborative and high-performing environment.
  • - Develop, implement, and enforce IT policies, standards, and best practices across all sites, ensuring compliance with company security standards and industry regulations.
  • - Design, implement, and manage site disaster recovery plans, ensuring business continuity and data integrity.
  • - Oversee the procurement, deployment, and lifecycle management of a diverse fleet of IT equipment, including laptops, high-performance workstations, and specialized computing infrastructure.
  • - Manage vendor relationships, IT-related budgets, expenses, and assets
  • - Strategically manage and optimize the service desk workflow, ensuring efficient resolution of tickets received via JIRA, email, instant messaging, and verbal requests.
  • - Design, configure, and maintain a high-throughput, on-premise network infrastructure.
  • - Collaborate closely with Engineering and Research teams to ensure seamless integration, security, and optimal performance of systems and networks supporting our AI development.
  • - Drive continuous improvement initiatives for IT processes and systems, leveraging automation and innovative solutions.
  • - Create and maintain a productive and secure working environment for staff, upholding company security standards and industry best practices.
  • - Lead the selection, implementation, and management of SaaS applications at scale (e.g., Google Workspace, Slack), ensuring their efficient and secure operation.
  • - Develop and implement robust configuration management strategies using tools such as Ansible, Puppet, or Chef.

Qualifications

  • - 6+ years of relevant experience
  • - Establishing and automating IT processes
  • - Managing SaaS applications at scale (e.g., Google Workspace, Slack)
  • - Linux system administration
  • - Managing office network infrastructure (Firewalls, Switches, AP’s etc)
  • - Familiarity with configuration management tools (e.g., Ansible, Terraform, Puppet, Chef)
  • - Shell scripting

Physical Requirements

  • - This role may involve physical activities such as lifting and moving material up to 50 pounds, bending, stretching, reaching, frequent walking, and ascending/descending ladders and stairs, all within reasonable accommodation.

Bonus

  • - Experience working in startups.
  • - Passionate about self-driving technologies, solving hard problems, and creating innovative solutions.

Job Summary

CompanyWaabi
LocationToronto, ON
TypeFull-Time
LevelSenior
DomainOperations