Quality Manager- AI Projects
Thessaloniki, GreeceFull-TimeManagerAI / Data Science
Main Duties
- Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
- Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
- Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
- Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
- Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
- SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
- Testing & Onboarding: Manage the test translation process by providing requisite data to teams and training suppliers on customer-specific tools and workflows.
- Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.
Experience
- Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments.
- Experience and interest working with Generative AI tools.
- Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
- Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
- Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
- Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
- Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
- Education: Master’s degree or equivalent professional experience.
- Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.
Key Competencies
- Is a strong listener and effective collaborator.
- Results-oriented and understands the importance of Objectives & Key Results (OKRs)
- Actively drives performance and felivers results.
- Proactively develops clear solutions to complex problems
