Software Engineer (NICE InContact + Java Services)
Mexico based RemoteFull-TimeMid-levelSoftware Engineering
Are you a fit?Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:Key Responsibilities
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Must-have Skills
- Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic).
- Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows.
- Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
- Familiarity with WFM, QM, call recording, and other contact‑center platform modules.
- Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities.
- Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows.
- Advanced proficiency in Java, including object‑oriented design and clean coding principles.
- Experience developing and deploying RESTful microservices using frameworks like Spring Boot.
- Strong understanding of API design, versioning, and contract-first development.
- Experience with unit testing and integration testing using JUnit, Mockito, etc.
- Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL).
- Experience with CI/CD pipelines and DevOps tools (GitHub).
Nice-to-have
- AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
- Ability to lead design discussions, conduct code reviews
- Strong problem‑solving skills for both platform configuration and backend system integration.
- Ability to collaborate with product, operations, and support teams to deliver reliable contact‑center solutions.
What we offer
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
- *Specific benefits are determined by the employment type and location.
