Key Responsibilities
- GTM Onboarding
- Define and own global onboarding standards and learning journeys for all GTM roles, including: SDRs, BDRs, AEs, AMs, PAMs, Customer Engineers, Solution Engineers, Forward Deployed Engineers (FDEs) and Support teams.
- Drive the evolution toward a robust, scalable, and modern onboarding engine by leveraging a dedicated LMS, gamified learning paths and staging environments to provide a full learning immersion and support long-term skill development.
- Partner with GTM adjacent teams to improve the immediate operational readiness of newcomers
- Become a primary PoCs for newcomers through their first month to support their initial workings and run enablement sessions to cement their product & process foundations
- Build workflows & automations to track onboarding progress, improve onboarding accountability and pre-emptively identify areas for improvementOwn the continuous optimization of the onboarding experience and its outcomes, through qualitative feedback, performance and ramp data and the regular enrichment of activities based on the latest programs, frameworks, and initiatives driven by Field Enablement Act as the primary enablement point of contact for the BDR audience on an as-needed basis, to influence the scope and rollout of new tools, process changes, and priority field requests.
- Build, tailor and communicate training to the xDR audience to maximise process adoption
Qualifications
- 2–3 years or more within a GTM facing role
- Excellent communication and stakeholder management skills, with a strong aptitude to adapt your communication style to your audience
- Strong command of GTM outreach tools
- Hands on experience building Salesforce reports and with low-code orchestration tools (Zapier, Make, n8n, Workato)
- Complete understanding of our end-to-end buyer journey
- A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.
What Success Looks Like
- Consistent delivery of high-quality, immersive training programs Continuous optimisation of onboarding programs to ensure clear learnings paths with structured milestones, readiness checkpoints and strong alignment to real on-the-job execution
- End-to-end understanding of each GTM team’s Target Operating Model
- Smooth operational efficiency across GTM-adjacent teams and managers to drive strong accountability
- Sustained improvements in our onboarding metrics (ramp time, NPS score, retention)
Why This Role is Unique
- This role offers rare visibility and influence across the entire GTM motion. You’ll manage complex programs, partner with our Leadership team and drive impact at both an individual and functional level.
- Bridging your curiosity and enthusiasm with strong autonomy and constant cross-functional exposure, you will be a key operator throughout Aircall’s major 2026 transformations to shape the learning journey for our entire revenue ecosystem.
