Key Responsibilities:
- Program Execution & Delivery
- Own end-to-end delivery of infrastructure and security programs (e.g. platform resilience, cloud migrations, IAM, compliance readiness, incident response improvements).
- Translate high-level goals into clear delivery plans, milestones, and dependencies.
- Drive execution across multiple engineering teams, functions, and stakeholders.
- Identify risks early and actively manage mitigation plans.
- Keep delivery moving without heroics or last-minute surprises.
Agility & Decision Making:
- Enable fast, informed decision-making by presenting clear options, trade-offs, and recommendations.
- Operate effectively in ambiguous environments where priorities shift and data is imperfect.
- Adjust plans pragmatically while protecting delivery commitments and quality bars.
- Escalate decisively when risks threaten security, reliability, or timelines.
Quality, Reliability & Risk:
- Ensure that delivery plans adhere to operational excellence, security best practices, and reliability standards.
- Balance speed with appropriate controls (change management, testing, rollout strategies).
- Partner with engineering to prevent operational debt, not just deliver features.
- Ensure learnings from incidents and audits translate into real improvements.
Stakeholder Alignment & Communication:
- Act as the single point of accountability for program status and delivery health.
- Communicate clearly and concisely with engineering, product, leadership, and non-technical stakeholders.
- Provide transparent status reporting focused on outcomes, risks, and decisions—not activity.
- Align teams without relying on authority or heavy process.
What Success Looks Like:
- Projects ship on time, with fewer surprises.
- Engineering teams stay focused on building, not coordinating.
- Leadership has confidence in the delivery forecasts.
- Security and reliability improve without slowing the organisation down.
- Trade-offs are explicit and intentional, not accidental.
Required Experience:
- 5+ years experience in Technical Program Management, Engineering Program Management, or similar roles.
- Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment.
- Strong understanding of cloud architectures (AWS, GCP, Azure), distributed systems, and modern SDLC practices.
- Experience working with SRE, Infrastructure, and/or Security Engineering teams.
- Track record of managing cross-team dependencies and complex technical initiatives.
- Strong technical fluency; able to engage deeply with engineers without needing to write production code.
- Leverage AI tools to aid decision-making and productivity
- Excellent execution and organizational skills.
- High judgment in prioritization and risk management.
- Clear, concise written and verbal communication.
- Comfort operating with ambiguity and limited structure.
- Bias toward action, ownership, and outcomes.
Preferred Experience:
- Experience supporting compliance efforts (e.g. SOC 2, ISO 27001, SOX).
- Background in engineering, SRE, or security.
- Experience scaling delivery practices in growing SaaS organizations.
