Responsibilities:
- Handle the full range of inbound LP inquiries - fund economics, capital calls, wire and banking issues, distributions, subscription documents, K-1s and tax questions, and fund reporting - with accuracy and professionalism
- Maintain response and service quality and consistency across high volume
- Develop deep product knowledge across AngelList's fund administration platform
- Identify urgent or sensitive issues, escalate with clear context, and recognize patterns and edge cases that inform how we improve our products, processes, and services
- Contribute to improving team processes, playbooks, and tooling as you build expertise - including evaluating and implementing software and AI-driven workflows that enable a better investor experience at scale
- Support relationship management with key customers
- Work across legal, tax, banking, and product to get things resolved, not just passed along
You might be a good fit if you:
- Write clearly and adapt tone based on audience - an institutional LP and a first-time angel investor need different things from the same email
- Are genuinely curious about how capital flows through private markets and find the operational complexity underneath it interesting
- Take initiative and work well on a team - you solve problems without waiting for permission, ask good questions instead of guessing, and pull for the people around you
- Stay composed under pressure - tax season, delayed wires, frustrated investors. You don't lose quality when things get busy or patience when someone is upset
- Are comfortable working with AI tools and eager to find ways to use them to work faster and smarter
- Have 0-1+ years of experience, ideally in a customer-facing role with operational responsibilities, and want a role where you're given real responsibility and agency from day one
