Customer Support Engineer
San Francisco, CaliforniaFull-TimeMid-levelSupport / Customer Success
Skills
Your Contributions
- Responsibility for end-to-end system support of our robotic solution (software and hardware)
- Serve as the technical point of contact for leading industrial customers worldwide, providing technical support and consultation
- Respond to customer inquiries via ticketing system, email, video calls, and phone
- Diagnose, troubleshoot, and resolve customer issues and provide on-site hardware support when required
- Coordinate with logistics and operations to ensure timely resolution of issues
- Escalate non-conformities to engineering, ensuring structured feedback loops
- Work closely with field engineering, account managers, and quality assurance to continuously improve the customer experience
- Stay up to date through continuous training on new products and software releases
Your profile
- Completed technical or IT education in an industrial environment (robotics, mechatronics, electronics, automation, computer science) or related field
- You have a customer mindset, you place the customer at the center of decision-making and strive to create a positive and satisfying experience
- Experience in a first-level support role or help desk environment with direct customer contact
- Hands-on experience with hardware, systems integration, troubleshooting, or on-site technical support in an industrial or robotics environment
- You are familiar with Linux and the routine use of the command line
- Ability to understand new systems quickly and to grasp complex frameworks
- Curiosity for customer problems and industrial solutions
- Excellent communication skills and problem-solving skills to troubleshoot complex systems
- Strong English language skills (written and verbal)
