Support / Customer Success Jobs

You are a senior customer leader with deep experience working with health plans and/or digital health organizations. You understand payer operations, provider…

We’re looking for a Senior Customer Success Manager who is passionate about delivering measurable value to enterprise customers at scale. You bring a…

We’re looking for a Customer Success Manager who is passionate about delivering value to clients on a global scale. You’ll solve business problems, support,…

Spearhead the definition of “technical customer support” at Finch and scale the team Shape how Finch is perceived by the developer community Manage technical…

Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field. 5+ years in tech support helping enterprise…

Must be able to work UK business hours, with some flexibility on shift patterns. Must be able to come into the London office twice a week. At least 3 years…

Must be able to work Pacific Time business hours, with some flexibility on shift patterns. At least 3 years worth of experience using a GDS…

Respond to and triage incoming support requests from both internal and external teams. Provide guidance to customer engineers and unblock their workflows on…

Respond to and triage incoming support requests from both internal and external teams. Provide guidance to customer engineers and unblock their workflows on…

Onboard new users and provide end user support. Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux,…

Respond to and triage incoming support requests from both internal and external teams. Provide guidance to customer engineers and unblock their workflows on…

About this role: As a Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements,…

7+ years of professional experience with a Bachelor’s degree in a technical field or equivalent Hands-on experience in SQL, Complex DB queries, DB performance…

Advanced Troubleshooting: Own and resolve the moderate-to-complex customer issues, including performance problems, data corruption, and advanced…

5-7+ years of experience in technical support, DevOps, or software engineering. Expert-level knowledge of the product's architecture, database structure, and…

Resident Property & Casualty Insurance Producer License (active). 3+ years of insurance customer service or related experience. Demonstrated expertise in…

Strong leadership and interpersonal skills with a proven ability to manage high-performing teams. Demonstrated success in customer support roles within a SaaS…

1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers Strong technical, analytical, and…

More than 5 years of affordable property management experience ranging across multiple types of affordable housing including but not limited to LIHTC, Section…

Basic understanding of insurance industry practices and concepts Proficiency in using computer applications for data entry and record-keeping Strong written…