Core Responsibilities
- Onboard new users and provide end user support.
- Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.).
- Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation.
- Work with and manage Windows Active Directory, DNS, DHCP, and PKI.
- Ensure compliance of current Information Assurance (IA) policies.
- Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues.
- Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes.
What We Value
- Hands-on experience with Windows user support. Additional Linux experience is a plus.
- Coding/scripting proficiency in at least one language, and a dedication to automating solutions.
- Ability to approach problems with creativity and flexibility, while working against deadlines.
What We Require
- Active US DoD Secret or higher Security Clearance.
- Able to lift 30 pounds and be on your feet for up to 8 hours per day.
- Meet DoD 8570 IAT Level I requirements.
