Customer Success Manager, Affordable Housing
United StatesFull-TimeManagerSupport / Customer Success
Responsibilities:
- Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved
- Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
- Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
- Partner with our Support organization to ensure that the customers’ support needs are being met
- Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
- Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
- Educate customers on self-service tools, release processes, and other client programs
- Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
- Attend sprint review meetings and advocate for customer needs in those meetings
- Maintain a high-level knowledge of each of the Entrata offerings and configuration options
Essential Functions:
- Desire to go the extra mile to ensure that your customers are happy and successful
- Strong organizational skills, with the ability to manage multiple projects simultaneously
- Ability to demonstrate patience while working through stressful situations and challenges
- Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers
- Excellent communication, both verbal and written, and analytical skills
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
- Travels domestically for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
- More than 5 years of affordable property management experience ranging across multiple types of affordable housing including but not limited to LIHTC, Section 8, Public Housing, HOME, Rural and layered properties at a corporate level across the country
- Excellent communication, both verbal and written, and analytical skills
- Ability to travel up to 15% of the time
