Responsibilities:
- Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved
- Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
- Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
- Partner with our Support organization to ensure that the customers’ support needs are being met
- Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
- Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
- Educate customers on self-service tools, release processes, and other client programs
- Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
- Attend sprint review meetings and advocate for customer needs in those meetings
- Maintain high-level knowledge of each of the Entrata offerings and configuration options
Minimum Qualifications:
- B.A. / B.S. 2-3 years of customer success experience
- Desire to go the extra mile to ensure that your customers are happy and successful
- Strong organizational skills, with the ability to manage multiple projects simultaneously
- Ability to demonstrate patience while working through stressful situations and challenges
- Work autonomously - you will always have the ability to call on peers and managers to coach you on specific situations, but you are expected to manage your time and portfolio of customers
- Ability to travel up to 15% of the time
- Excellent communication, both verbal and written, and analytical skills
Preferred Qualifications:
- 2-3 years of property management experience
- 2-3 years of customer success or other customer-facing experience in SAAS industry
- Experience working with Product and Development teams
