Intro
- Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
Responsibilities
- Act as the operational project manager for Support initiatives, driving alignment and execution across teams.
- Build and maintain Support dashboards and reports that surface insights on SLA attainment, cost per ticket, CSAT, deflection, and efficiency.
- Conduct ad-hoc analyses to uncover the drivers of operational performance and recommend data-backed improvements.
- Lead and manage the bonus program, partnering with Finance and People teams to ensure accurate calculations, clear communication, and strategic alignment.
- Translate support data and insights into actionable recommendations for leadership to improve efficiency, quality, and retention.
- Champion the adoption of AI-powered solutions—from chatbots to QA automation to workflow optimization—to continuously enhance Support’s productivity and scalability.
- Add cross-functional and which teams working with
Qualifications
- 3–5 years of experience in Support Operations, RevOps, or Business Operations, ideally in a SaaS environment.
- Experience in program management of cross-functional initiatives that drove measurable outcomes in efficiency or retention.
- Proven track record of implementing AI-driven support tools (chatbots, workflow automation, or AI QA) to drive efficiency
- Strong analytical background with hands-on experience in data reporting and visualization (Looker, Hex, Tableau, or similar).
- Hands-on experience with support platforms (Intercom, Zendesk, Salesforce Service Cloud, or similar), workflow automation tools.
- Excellent communication and collaboration skills, with the ability to influence stakeholders across GTM, Product, and Engineering.
- Demonstrated ability to manage or design bonus programs
- Thrives in high-growth, product-led environments with a bias toward simplicity, speed, and measurable impact.
🥁Benefits
- 🚀Apollo Stock Options🏡Remote Work🦷 Dental & Vision👶 Maternity Benefits♥️ Life/Disability💵 401K Plan📞 Mental Health and EAP Assistance🪑 Office Equipment Allowance✈️ Travel Insurance
- The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus target and annual base salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process.
- Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.
We are AI Native
- Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
- If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
- Learn more here!
