What You'll Do:
- Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
- Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization.
- Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners.
- Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners.
- Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor.
- Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services.
- Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations.
- Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
- Consistently achieve monthly, quarterly, and yearly goals.
- Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants.
- Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers
Skills You Have:
- A related degree or comparable formal training, certification, or work experience.
- 3+ years of experience in Sales or Account Management
- Proven experience growing partnerships with enterprise level accounts incrementally over time.
- Excellent analytical and critical thinking skills.
- Understands how to own a book of business, and drive it towards success.
- Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally).
- Experience owning and executing projects from ideation to completion.
- Time management and organizational skills with the ability to manage competing priorities and meet deadlines
- Proficient in G-suite and Salesforce (or similar CRM).
