What You'll Do:
- Orchestrate the operational rhythm of the business: drive the weekly forecast reviews and quarterly business reviews (QBRs), ensuring availability and accuracy of data and insights.
- Architect demand and capacity models: build models that provide visibility into resource needs vs. incoming demand or customer growth across services and customer success, supporting leadership to make data driven capacity and margin decisions.
- Budget and Performance management: partner with finance and leadership on budget performance vs. plan, proactively identifying drivers and root causes of variances in revenue and gross margin.
- Support annual planning cycles: translating financial targets and strategic priorities into operational plans and resource requirements across Value Services.
- Build operational discipline and scale: establish process and reporting frameworks and SOPs that enable operational simplicity, consistency, scale.
- Lead and mentor the team; foster a culture of accountability and accuracy, providing hands-on support for complex analysis and modeling when needed
What You Will Bring to Coupa:
- 10-12+ Years in a Business Operations, FP&A, or Sales operations, with at least 3+ years in a people management role providing business guidance and prioritization
- Proven experience executing forecasting processes and capacity models in a professional services or SaaS environment where data insights enabled business decisions
- Deep understanding of Services P&L (Gross Margin, Utilization, Bill Rates, Backlog) and Saas metrics (NRR, GRR, Churn)
- Mastery of financial modeling and data synthesis. Experience with SFDC and PSA tools (Certinia/Financial Force, Rocketlane, OpenAir) and BI platforms is highly preferred.
- Proven ability to synthesize complex data into clear, concise summaries for stakeholders and leadership.
- Track record of operating in ambiguity and building structure where none existed.
