Senior Vice President, Global Data Operations (R-18646)
Florham Park - New Jersey - United StatesFull-TimeDirectorOperations
Essential Key Responsibilities
- Strategy & Operating Model: Define and execute the global Data Operations strategy, establishing a scalable operating model and standards that deliver operational excellence across regions and lines of business. (20%)
- Transformation Leadership: Lead transformation of the data supply chain, incorporating automation, simplification, and modernization initiatives drawn from Head of Data Management & Operations role. (15%)
- Service Management & SLAs: Set, publish, and govern SLAs for data capture, research, curation, quality monitoring, and customer delivery; ensure SLAs are agreed with business units and are met or exceeded. (10%)
- Data Quality Operations: Embed quality metrics, automation, and continuous improvement into core operational processes; oversee global and regional programs that demonstrably improve product performance and customer satisfaction. (10%)
- Platform, Pipeline & Production Operations: Lead production operations for ingestion, matching/entity resolution (including D-U-N-S® stewardship), enrichment, survivorship, and publication pipelines across cloud platforms, ensuring resilience, observability, and cost efficiency. (10%)
- Vendor & Partner Operations: Oversee sourcing, evaluation, onboarding, and performance management of data suppliers and platforms; negotiate operating SLAs and ensure secure, compliant, and scalable partner operations. (10%)
- Governance, Compliance & Risk: Ensure adherence to data governance frameworks, privacy (e.g., GDPR/CCPA), security standards, and regulatory requirements; partner with governance teams to mitigate operational risk through controls and audits. (10%)
- Create and enforce policies for effective data management.
Essential Skills and/or Certifications
- 15+ years progressive experience in data operations, data engineering, production operations, or adjacent functions; 10+ years leading large global teams and complex programs.
- Proven track record operating mission-critical data pipelines at scale with strong SLAs, incident response, and cost governance.
- Demonstrated expertise in data analysis and data quality operations (metrics, automation, tooling) and hands-on partnership with Product/Tech to drive measurable customer outcomes.
- Familiarity with cloud data platforms (AWS, Azure), orchestration, observability, MDM/entity resolution, metadata/lineage, and data catalog.
- Strong executive communication and stakeholder management; ability to influence at the C-suite level and translate business strategy into operational execution.
- Deep understanding of data governance, privacy, and security in regulated, multi-jurisdictional environments; experience designing controls and passing audits.
- Transformation mindset and experience leading modernization initiatives.
- Bachelor’s degree required; advanced degree preferred.
Physical Requirements
- Ability to sit, speak and operate telephone and/or computer for long periods of time
- Ability to handle pressure, stressful conditions, and conflict resolution
- Ability to work day, evening and/or weekend hours as needed
