Important Information
- Location: Costa Rica
- Work Mode: Hybrid
Responsibilities and Duties
- Manage the full Accounts Receivable cycle including invoicing, collections, cash applications, refunds, disputes, and payment discrepancies.
- Maintain accurate and up-to-date customer, billing, tax, and payment records while ensuring data integrity across systems and portals.
- Apply and reconcile daily payments through ACH, wire transfers, lockbox, and credit cards, investigating unapproved or irregular transactions when needed.
- Collaborate cross-functionally with Sales, Revenue Support, Order Management, and external stakeholders to resolve issues, escalate delinquent accounts, and support month-end close activities.
Qualifications and Skills
- Experience working with ERP systems such as Salesforce, NetSuite, SAP, or similar platforms is preferred but not mandatory.
- Strong attention to detail with the ability to manage complex billing, payment, and reconciliation processes accurately.
- Excellent communication skills with a strong customer service mindset and the ability to interact effectively with internal and external stakeholders.
- Ability to work independently while also contributing effectively within a collaborative team environment.
- Demonstrated ownership and accountability when managing collections, escalations, and sensitive customer issues.
- Experience in banking, shared services, or global AR environments is a plus but not required.
- High level of integrity, humility, and professionalism, with a positive attitude and willingness to learn.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Excel, Word, Gmail, Google Docs, and web-based tools and payment portals.
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field is preferred but not mandatory; relevant experience may substitute formal education.
