Important Information
- Location: Costa Rica
- Work Mode: Hybrid
Responsibilities and Duties
- Build strong, long-term relationships with customers to understand their goals and ensure continued value realization.
- Design and execute customer success strategies that drive onboarding, adoption, and product expansion.
- Monitor customer health, usage, and engagement metrics to proactively improve retention and satisfaction.
- Collaborate with internal teams to enhance the customer experience and support renewals and growth initiatives.
Qualifications and Skills
- Proven experience managing customer relationships in a SaaS or technology-driven environment.
- Ability to apply a consultative approach to identify customer needs and align solutions to business objectives.
- Strong analytical skills to interpret usage data, customer health indicators, and performance metrics.
- Experience working with CRM platforms such as Salesforce to maintain accurate account records.
- Solid understanding of onboarding processes and customer lifecycle management.
- Excellent written and verbal communication skills for virtual customer engagement.
- Strong organizational and time management abilities to manage multiple accounts effectively.
- Ability to work independently while collaborating across cross-functional teams.
- Customer-focused mindset with a strong commitment to delivering value and results.
- Basic knowledge of IT security concepts and technology solutions.
