Helpdesk Agent
- Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
- We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
- Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
- Experience: 2 yearsJob Mode: ContractWork Mode: On-site
Responsibilities
- To manage the technology ticketing impacting group businesses across all subsidiaries and 18 countries and territories in Asia Pacific, Europe and North America.
- The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.
Skills :
- Experience in service management tools such BMC Helix, Service Now, etc,
- 4-5 years of managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
- Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development
About Encora
- Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
