Job Summary
- We are seeking a experienced Support Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.
Essential Skills
- Bachelor’s degree in computer science, Information Technology, or related field;
- Experience in L3 support or similar roles;
- Strong proficiency in JAVA programming and application support;
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
- Proficiency with Linux-based operating system, commands, and utilities;
- Strong ability to debug application issues to identify the underlying root cause;
- Good exposure using AI models in support function;
- Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers;
- Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc).
Highly Desirable Skills
- Experience with cloud platforms (AWS);
- Familiarity with CI/CD pipelines and DevOps practices.
