Senior Technical Analyst
LisbonFull-TimeSeniorAnalyst
Important Information
- Experience: more than 5 years
- Job Mode: Full-time
- Work Mode: Hybrid (Lisbon – on-site collaboration with client 1–2 days/week)
Business & Functional Analysis
- Collaborate with Claims SMEs, Product Owners, and business stakeholders to elicit and document functional and non-functional requirements.
- Analyze end-to-end Claims processes, identifying opportunities for automation, optimization, and data-driven decision making.
- Support creation of epics, features, and user stories aligned with transformation goals.
Technical & Solution Analysis
- Partner with solution and data architects to design scalable and modular components for the future Claims Workbench.
- Translate business needs into technical specifications, data mappings, and integration requirements.
- Ensure consistency of design across multiple components (Fraud, Recoveries, Litigation Management, etc.).
Product Backlog & Delivery Support
- Collaborate with Product Owners to build and maintain a prioritized product backlog.
- Define and document acceptance criteria; support sprint planning, refinement, and reviews.
- Work with development and QA teams to ensure clear understanding of requirements and successful delivery.
Stakeholder Engagement & Communication
- Act as a liaison between business teams, architecture, and technology delivery teams.
- Present findings, progress, and recommendations to leadership and governance forums.
- Support change management and the adoption of new Claims capabilities.
Qualifications and Skills
- Based in Lisbon, Portugal
- 5+ years of experience as a Business Analyst / Technical Analyst, ideally within Insurance (Claims domain preferred).
- Experience with large-scale transformation or digital platform programs.
- Strong understanding of Claims lifecycle processes (FNOL, assessment, settlement, recoveries, litigation, fraud).
- Ability to interpret and document technical concepts (APIs, integrations, data flows, system architecture diagrams).
- Proficiency in data analysis tools such as SQL and advanced Excel (Python is a plus).
- Hands-on experience with Power BI or Tableau.
- Experience working in Agile environments (Scrum, Kanban, or SAFe).
- Proficiency in JIRA / Confluence or similar backlog management tools.
- Excellent communication, analytical, and stakeholder management
Nice to Have
- Familiarity with cloud-based architectures (Azure preferred).
- Exposure to data analytics, AI, or ML use cases in Claims.
- Previous experience with low-code/no-code platforms or workflow engines (OutSystems preferred).
- Knowledge of regulatory and compliance requirements in the Insurance
Technologies
- Data & Analysis Tools: SQL, Excel (advanced), Power BI, Tableau
- Agile Tools: Jira, Confluence
- Cloud Platforms: Azure (preferred), AWS, GCP
- Technical Concepts: APIs, data flows, integrations, system architecture diagrams
- Methodologies: Agile (Scrum, Kanban, SAFe)
About Encora
- Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
