What You’ll Do
- Own and expand relationships with our largest enterprise accounts, driving renewal and growth .
- Serve as the primary strategic point of contact for senior customer stakeholders.
- Develop and execute account growth strategies in collaboration with Customer Success, Sales, and Product.
- Leverage a Challenger Sales & Force Management approach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success.
- Collaborate with internal teams to ensure a seamless customer experience—from pre-sales through implementation and beyond.
- Analyze account performance and usage data to identify trends, risks, and opportunities for expansion.
- Represent the customer internally, providing actionable insights that influence roadmap and go-to-market strategy.
- Help design and operationalize the renewal and expansion motion as we scale.
You’ll Know You’re Successful When
- Renewal and expansion targets are met or exceeded
- You’ve established repeatable processes for account planning, renewal forecasting, and executive engagement.
- Internal teams (Sales, CS, Product) rely on your customer insights to inform roadmap and strategy.
- Customers cite you as a trusted strategic advisor in ad-hoc or QBR feedback.
Requirements
- Experience: 7–10 years of demonstrated success in high-ambiguity, fast-paced environments, ideally within companies that have scaled rapidly from early-stage to growth-stage.
- Skills: Proven ability to manage cross-functional initiatives with a strong bias for execution and measurable results. Deep experience in strategic selling, prospecting, and expanding into new buying centers within large enterprise accounts. Demonstrated success in building scalable renewal and expansion motions, including forecasting, playbook development, and process improvement. Strong understanding of AI technologies and the ability to translate technical capabilities into business value for customers. Proficiency with modern sales and customer engagement tools and comfort working with data-driven account insights. Ability to analyze product usage trends to identify early signals of growth, expansion, or risk and take proactive action. Exceptional communication, presentation, and relationship-building skills across technical and executive audiences.
- Proven ability to manage cross-functional initiatives with a strong bias for execution and measurable results.
- Deep experience in strategic selling, prospecting, and expanding into new buying centers within large enterprise accounts.
- Demonstrated success in building scalable renewal and expansion motions, including forecasting, playbook development, and process improvement.
- Strong understanding of AI technologies and the ability to translate technical capabilities into business value for customers.
- Proficiency with modern sales and customer engagement tools and comfort working with data-driven account insights.
- Ability to analyze product usage trends to identify early signals of growth, expansion, or risk and take proactive action.
- Exceptional communication, presentation, and relationship-building skills across technical and executive audiences.
- Proven ability to manage cross-functional initiatives with a strong bias for execution and measurable results.
- Deep experience in strategic selling, prospecting, and expanding into new buying centers within large enterprise accounts.
- Demonstrated success in building scalable renewal and expansion motions, including forecasting, playbook development, and process improvement.
- Strong understanding of AI technologies and the ability to translate technical capabilities into business value for customers.
- Proficiency with modern sales and customer engagement tools and comfort working with data-driven account insights.
- Ability to analyze product usage trends to identify early signals of growth, expansion, or risk and take proactive action.
- Exceptional communication, presentation, and relationship-building skills across technical and executive audiences.
Benefits and Perks
- Autonomy and Ownership: Influence and shape the future of an early-stage startup.
- Competitive Compensation: Highly competitive salary and early-stage startup equity.
- Health Coverage: Comprehensive medical, dental, and vision insurance.
- Retirement Plan: Comprehensive benefits package, including a 401(k).
- Time Off: Generous vacation policy to help you recharge.
- Parental Leave: Maternity and paternity leave to support your growing family.
- Compensation Range: $175,000 - $300,000 • Offers Equity • 70/30 SplitThe final compensation will depend on the location and level at which the candidate is hired.
