What You’ll Do
- Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement
- Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms
- Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks
- Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies
- Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
- Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
- Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships
- Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
- Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions
What You'll Bring
- 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products
- Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment
- Strong analytical mindset with experience using data to inform decisions and build scalable programs
- Excellent communication and listening skills, with a collaborative and customer-first approach
- Confident negotiator with a clear win-win philosophy
- Track record of meeting or exceeding quota and retention targets
- Comfort working cross-functionally with technical, product, finance, and operations teams
- Ability to de-escalate issues, manage objections, and resolve conflict effectively
- Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals
Success Looks Like
- Consistent attainment of retention and growth metrics, including NRR and GRR
- Consistent application of MEDDICC to inform weekly forecast accuracy and deal health
- Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base
- Identification and validation of new paths to customer success that can be operationalized
- Measurable reduction in risk through automation, improved forecasting, and earlier intervention
What We Offer
- Competitive equity with a 10-year exercise window
- Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
- Unlimited PTO (with a 3-week minimum)
- 401(k) plan
- Regular team offsites and meetups
