KYC Specialist

Riga, LatviaFull-TimeMid-levelOther

You will be redirected to the company career page

This role is part of the international Customer Operations group.
In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.

Monday - Friday, 10 am - 7 pm
We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.

Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.
Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.
Supporting our Merchants during their onboarding and verification stages.
Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.
Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.
Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.

You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
You have previous experience in KYC or AML.
Detail-oriented with the ability to work efficiently in a fast-paced environment.
You care deeply about providing customers with a great experience while keeping calm under pressure.
You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
Prior experience using tools like Zendesk or Looker is preferred, but not essential.

Wellbeing: Dedicated support and medical cover to keep you healthy.
Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
Equity: All permanently employed GeeCees get equity to share in our success.
Parental leave: Tailored leave to support your life's great adventure.
Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.