Servicing Reporting Specialist
Bentonville, ARFull-TimeMid-levelOther
Essential Job Duties and Responsibilities:
- Monitors daily and monthly reporting for all investors and other stakeholders
- Conduct oversight tasks (document and transaction audits, monitoring, etc.) as needed to support servicing oversight strategy
- Identify and resolve reconciliation differences by working with the appropriate internal/external parties to resolve differences
- Oversee sub-servicers’ delivery of reports and remittances to investors, supporting timeliness and accuracy
- Fielding questions that arise, completing the necessary research, and responding in an appropriate time frame.
- Banking administrative activities (establishing new accounts, facilitating STOs, etc.)
- Other tasks and projects as assigned by the Assistant Manager of Servicing and Asset Management
Required Skills, Knowledge and Abilities:
- 2+ years of accounting/bookkeeping or loan servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Strong understanding of financial reconciliations and payment processing preferred
- Intermediate to Expert Microsoft Office (Word, Excel, and Outlook) skills
- Strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)
- Organized with strong time-management, technical proficiency, and superb attention to detail
- Ability to conceptualize and quickly understand new processes
- Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision
- Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates
- Ability to handle multiple projects simultaneously
- Excellent written and oral communication skills
- Capability to work independently and as a team player
- Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties
