What you’ll do
- Talk to our users to understand their goals and challenges
- Help customers design and optimize their Metabase implementation
- Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.
- Solve complex problems and troubleshoot customer issues
- Collaborate with our technical communicators to create educational materials for our customers
- Serve as the voice of the customer to our product and engineering teams and help drive product development
About you
- Enjoy helping people and solving their problems
- Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
- Strong database and SQL skills
- Designing and developing web applications.
- Managing infrastructure (Docker, AWS/GCP/etc, or similar)
- Managing databases
Nice to have
- Experience with Metabase or other BI tools
- Experience working for an open source product
- Fluency in multiple languages (this is helpful as our users are worldwide)
Why join us?
- We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.
- Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.
- You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.
